Consumer rights and protection now clearer

Monday, 15/02/2021

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Kuala Nerus, 15 Feb. – Consumers must be careful when buying products especially medical items and medical devices during the Covid-19 pandemic because some manufacturers try to make quick income by selling dangerous products. A book recently published can help consumers understand legal claims against manufacturers when there are serious injuries or side effects from using defective products.

The book that was launched by Dato’ Rosol Wahid, Deputy Minister of Domestic Trade and Consumer Affairs, was written by Universiti Malaysia Terengganu (UMT) lecturer Dr Fahirah Syaliza Mokhtar and Assoc. Prof. Dr Rahmah Ismail based on findings from their research on medical products, in particular the liability of medical product manufacturers under Consumer Protection Act 1999.

Dato’ Rosol in his speech urged the consumers to be more careful when making purchases during the pandemic especially those purchases involving medical items and devices.

“I have examined the content of the book Medical Product Liability under Consumer Protection Act 1999,” he said.

“Realizing how easy it is for consumers to be deceived by promotions and advertisements that overclaim the effectiveness of certain products, the Ministry is conducting a study to improve the National Consumer Policy drafted in 2002 and Consumer Master Plan drafted in 2003 to ensure that they reflect the current situation, remain relevant, and can protect the interest of the consumers in the country.

“Make sure that purchased health products have been approved by Malaysian Ministry of Health and the labels displayed are genuine and valid.

“Any complaints can be channeled to the Ministry of Domestic Trade and Consumer Affairs through provided medium such as WhatsApp, toll-free number, and others.”

Dr Fahirah Syaliza explained the necessary method if an individual wishes to lodge a complaint and a claim on a purchased product. “For a claim under Consumer Protection Act 1999, a consumer must provide three forms of evidence. First, the product has a defect, whether manufacturing, design, labeling, or development defect. Secondly, the consumer has experienced a serious injury or a side effect. Thirdly, the consumer must prove that the injury was caused by the defective product,” she said.

Meanwhile, UMT Vice Chancellor Prof. Dato’ Dr Nor Aieni Mokhtar said that the publication of the book is in line with the government’s aspiration.

“The publication of this book is in accordance with the government’s aim and inspiration of turning Malaysia into a country that has liability laws that benefit consumers so that it can meet the Sustainable Development Goal (SDG) 16, which is Promote just, peaceful, and inclusive societies,” she said.

Published by

Corporate Communication Centre
Universiti Malaysia Terengganu

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UMT SEBAR KEPENTINGAN FUNGSI KULAT Monday, 20/08/2018 Share...

KONTINJEN UMT TEMPAT KETIGA SUKUM 2018 Sunday, 19/08/2018...

INOVASI UMT JADIKAN KELULUT EJEN PENDEBUNGAAN MELON MANIS...

UMT, UBH JALIN KERJASAMA SERANTAU BIDANG PERIKANAN DAN...

UMT Diiktiraf Pensijilan ISO 9001:2015 Thursday, 09/08/2018 Share...

PROFESIONAL BIDANG SAINS DAN TEKNOLOGI MAKANAN DAN AGROTEKNOLOGI...

UMT TINGKATKAN HASIL TUAIAN USAHAWANTANI MELALUI PRODUK BAJA...

UMT BUKUKAN WARISAN TASIK KENYIR Wednesday, 01/08/2018 Share...

KOLABORASI PELAYARAN SAINTIFIK UMT DAN STATE OCEANIC ADMINISTRATION,...

UMT Tuan Rumah Karnival STEM 2018 Wednesday, 25/07/2018...

Kuda Laut UMT Tambah Rezeki Komuniti Besut Tuesday,...

RHB Islamic Endowed Scholar In Finance di UMT...

UMT dan CCM Polymers Sdn Bhd Jalin Kolaborasi...

UMT dan BERKAT Celebrate Iftar with Students Saturday,...

Ramadan 1439H@UMT Monday, 21/05/2018 Share This Article :

UMT Embrace Silver Medal In Conjunction with Belt...

UMT won 3 awards in National Book Award...

UMT won Best Journal Article (Science, Technology &...

UMT comes first runner-up in MyAgrosis Cup 2018...

UMT seized 30 Golds from MPI 2018 Thursday,...

Successful KPTN 2018 UMT! Sunday, 25/03/2018 Share This...

UMT Vice-Chancellor Flaming Aspiration for 2018 Monday, 19/02/2018...

Setiu Wetland, Terengganu’s Hidden Gem Tuesday, 13/02/2018 Share...

“Floating Breakwater” bring benefit to Mengabang Telipot community...

2018; UMT keep Soaring Upwards! Monday, 01/01/2018 Share...

UMT Bolot Tiga Anugerah di SIIF 2017 Sunday,...

Program “V-CARE, V-CONCERN FREE MARKET FOR NEEDY” Sunday,...

9 Sekawan Pegawai UMT Terima Ijazah Sarjana Saturday,...

Mahasiswa UMT Sumbang Bakti Bersama Komuniti Kg. Pantai...

MyREN-X Inisiatif Kerajaan Perkasa Pendidikan Masa Hadapan Monday,...

PECIPTA 2017; Manifestasi Konsep Translasional Sunday, 08/10/2017 Share...

Majlis Anugerah Tahunan 2017 UMT Meriah! Sunday, 01/10/2017...

STUDIO AL-QURAN ULUL ALBAB; PERTAMA DI BUMI ULUL...

UMT & CTI-CFF Rungkai Potensi Terumbu Karang Buatan...

Selamat Datang Pelajar Baharu UMT Sesi 2017/2018 Wednesday,...

“NEGARAKU SEHATI SEJIWA” Diterjemah Warga UMT Melalui Hari...

KONVENSYEN PEMIMPIN MAHASISWA KEBANGSAAN 2017 ‘MAHASISWA KE ARAH...

Pameran Antarabangsa “Rahsia Ikan Lut sinar” Wednesday, 16/08/2017...

Sea Horse & Horseshoe Crab Translational Research Project;...

GLOBAL TOURISM CONFERENCE 2017 PEMANGKIN EKONOMI GLOBAL Thursday,...

SATREPS – COSMOS RESEARCH LABORATORY Tuesday, 11/07/2017 Share...

Syawal 1438H dirai meriah Sunday, 02/07/2017 Share This...

Ramadan Membawa Rahmat kepada Pelajar Baharu UMT Wednesday,...

Ramadan bulan penuh rahmat dan keampunan Wednesday, 31/05/2017...

Karnival WOW 2017 UMT Meriah di Teluk Ketapang...

Sambutan World Ocean Week 2017 Lebih Meriah Thursday,...

UMT wins big at National Book Award 2017...

UMT Giat Usaha Lindungi Hidupan Marin Thursday, 27/04/2017...

UMT leads the way winning 4 awards in...

‘Young Motivator Competition’ (U-Mac) helps Public Speaking skill...

Felicitaciones (Congratulation)! Thursday, 30/03/2017 Share This Article :...

UMT in LIMA ’17; Exuberant! Wednesday, 29/03/2017 Share...

EMAC UMT Anjur Balloon X Charity Run Kumpul...

Majlis Apresiasi Media 2017 tanda penghargaan UMT kepada...

UMT Fokus Penyelidikan Translational untuk Manfaat Komuniti, Negara...

UMT Lancar Program 2u2i Sarjana Muda Perakaunan dan...

Commonality and Collegiality unites UMT and UniSZA in...

UMT Sailing Team participate in the 15th Royal...

UMT & Celcom Axiata Berhad work hand-in-hand for...

UMT Vice-Chancellor Received Honorary Awards from Swansea University...

UMT appoints Prof Dr Nora aini as the...

UMT Giat Usaha Lindungi Hidupan Marin Tuesday, 02/05/2017...